About us

Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.

And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.

About the role

What's an average day like?

The clients you'll work with are exclusively Life Sciences Organizations and Capital Management firms (Venture Capital, Private Equity, or Hedge Funds). These clients are very friendly and enjoyable to work with. Pliancy prides itself on working with clients who respect our team and expertise. You're treated as one of their own, not as an outside individual. You'll get to collaborate with teammates to solve interesting problems. All of your teammates have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you'll love our culture.

A typical week primarily entails servicing your client’s technology needs. This time will include working with clients via ticketing systems and phone support, researching solutions, assisting with projects, improving documentation, training users, and responding to ad-hoc requests. You'll also enjoy catered lunches onsite or meet up with teammates nearby for meals and coffee. You will enjoy time (virtually) working alongside your coworkers, collaborating onsite, and may work from the office . The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

Who are we looking for?

You're an attentive, sociable person who loves connecting with the people you support and working in a team environment. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your people and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.

Responsibilities:

Hours: 8am - 5:00pm PST

Serving clients via ticket, phone and messaging queue
Assisting with adoption of forward-thinking technology in a rapid-growth environment
Providing high-touch support to department heads and staff
Troubleshooting day to day technical issues and assisting with daily requests
Creating new users, configuring laptops, and setting up desks/workstations
Training and assisting on use of tools and technology to meet business needs
Documenting assets, configurations, passwords, processes, etc. and maintaining current and accurate documentation
Assisting with office moves, upgrades, and AV installations

Requirements

Must have

Proof of Covid-19 vaccinations
Soft skills (personality, relationship-building, communication, stress management)
Experienced and comfortable supporting high-touch clients
2+ years of general IT support experience
MacOS and Windows Desktop experience
Understanding of security and privacy technologies and methods
Experience with Common SaaS Offerings (including but not limited to Microsoft365 / Box / Dropbox / Egnyte/ Google)
Aptitude (Ability to learn new technologies quickly)
Troubleshooting (Ability to work through issues methodically)
Ability & willingness to properly document processes and assets
General understanding of network fundamentals including wireless mesh networks
Incredible sense of pride and passion for what you do and a desire to help your teammates
Authorization to work in the USA for any employer. We do not sponsor visas.

Nice to have

Prior experience with ServiceNow
Prior experience supporting Life Sciences Firms
Video-conferencing/AV experience (Teams/Zoom)
Experience with cloud ID services such as Okta and MFA providers such as DUO
Addigy/Jamf/Intune MDM (Device posturing) experience
Working Knowledge of Active Directory / Azure AD
Working functional knowledge of Public Cloud (Particular emphasis on IaaS and PaaS Technology) [AWS, Google Cloud, Microsoft Azure]
PowerShell, Scripting & Automation
VoIP Support & Management
Proximity to San Diego (not required but a plus)

Benefits

Generous salary, above-average pay ($70K-$85K dependent on experience and location)
HealthCare: Premiums 100% covered for employees, 50% for dependents for our base level plan with the option to upgrade
Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
Optional dental and vision plans are offered for you to opt into
401(k) Option
Unlimited PTO
Paid leave for new parents
Home internet and mobile phone reimbursement ($50 per month) to help you stay connected
Employee stock options so you can share in Pliancy's success

Note: As of September 27, 2021, Pliancy requires all employees to show proof of full COVID-19 vaccination before being admitted to any of our physical offices.

Why work with us?

Clients solving challenging problems with meaningful purpose
Top-of-their-game peers who have fun with what they do and take teamwork seriously
An environment with opportunities to see the impact of your efforts on both the client and the company
A manager who will partner with you to help you grow and identify opportunities for career development
Flexible schedule designed to empower your communication and time management skills
Great culture driven by community-minded, empathetic teammates
Benefits and perks built to meaningfully support you and your family while we grow together