Overview

The Marketplace Operations Associate plays a vital role in upholding safety and reliability for both sides of our marketplace. The ideal candidate will be able to masterfully balance risk mitigation and deliver exceptional customer experiences. They will repeatedly ask “why” until they reach the root cause of issues and go the extra mile to solve our customer’s problems. Curiosity, empathy, and strong communication skills are essential.

Responsibilities

Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers’ problems
Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company
Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal
Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams
Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals
Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information

Must haves

Ability to resolve customer issues with empathy and action
Exceptional written and verbal communication skills
Ability to work as part of multidisciplinary teams
Comfortable handling ambiguous situations and adaptable to constant change
Possess an “I can handle anything” mentality
Demonstrate a high degree motivation, self-direction, and initiative to achieve the goals of the team and organization
Exceptionally detail-oriented
Ethical and unbiased integrity and decision-making abilities
Positive mindset that elevates the entire team

System Requirements

Minimum 15Mbps wired internet connection
Minimum i5 processor or equivalent
Minimum 12GB Ram
Quiet working environment
Steady power and internet connection.

Clipboard Health

Clipboard Health

Clipboard Health